Articles, Blog

Troubleshooting Alert Issues Using Streamlabs | Streamlabs Alerts Not Working

August 14, 2019


Hey, this is Dustin from Streamlabs. Today I’m going to show you how to effectively
identify and correct issues you may have with your alerts using Streamlabs OBS. If you’ve spent some time setting up your
alerts and aren’t able to get them working, we’ll walk you through how to fix the most
common issues, step by step. UPDATE SOFTWARE First we recommend trying the basics: making
sure your software is up to date. Check your version of Streamlabs OBS to make
sure it’s the current version. You can see what version your software is
in the upper left side of the application If you’re not sure, you can always get a
fresh download to install from streamlabs.com, where we always have the latest version to
download. RELOG INTO YOUR ACCOUNT Most Streamlabs tools use Twitch, YouTube,
Mixer or other APIs to pull info. Logging out of Streamlabs and then logging
back in, with the streaming service account that was causing issues, will attempt to recreate
the connection. In Streamlabs OBS, make sure you fully log
out of the application by clicking the logout button on the upper-right. Restart the application and log back in to
reactivate your widgets. RE-ADD LINKS Sometimes an Alert issue may originate from
the connection between your Streamlabs OBS and the website, or the cache within the source. If you are using Streamlabs OBS, try to clear
the cache by removing your Widget Sources and re-adding them back in. The same can be done in OBS Studio or Xsplit
by removing Browser Sources and re-adding them. RE-LINK ACCOUNT It’s possible that the connection between
the two services has fully expired, which can also happen after making major account
changes. To disconnect your Streamlabs account from
Twitch, log onto your Twitch account and go to Settings: other connections. From here you can find ‘Streamlabs” and
disconnect. Similarly, on YouTube you can log on and go
to Settings. Next, click on “View or change your account
settings”. It’ll take you to your Goolge Account Settings,
then under Sign-In & Security, there’s an option called “Apps With Account Access”. This shows you all of the apps that can access
your Google account. Click oon Manage Apps, and then select Streamlabs. You’ll then be able to remove its access from
your account. On Mixer, the same option can be found by
going to Account, then “OAUTH apps”. On Facebook this is done under Settings, then
Business Integrations. Once you’ve unlinked your account, make
sure you are logged out of Streamlabs as well, then log back in. You will be asked to re-confirm the required
permissions needed to use Streamlabs again. FIREWALL Typically your widgets will need to access
the internet to receive new data, and if your Firewall isn’t set up properly it could
block them from doing so. To check this, open the Control Panel–in
Windows 7 you can do this by going to Start, and in Windows 10 press the WinKey. Click on Windows Defender Firewall, for some
versions you may need to click the System and Security section first. Click on “Allow an app or feature” through
the Windows Defender Firewall to add permission. Scroll through to find Streamlabs OBS, or
another streaming software you may be using. If you were unable to find your streaming
software on the list, click “Allow another app”. You might need to click “Change Settings”
first if this is grayed out. From there, hit the “Browse” button and
navigate to your streaming software .exe file, which by default is located in Program Files,
Streamlabs OBS. Select the .exe and click Add. IPv6 IPv6, or Internet Protocol Version 6, is a
network layer protocol which allows communication and data transfers to take place over the
network. You’ll want to check your settings for this
to make sure it’s not interfering with this, and to do so you’ll need to go to your Control
Panel by clicking Start in Windows 7 or pressing WinKey in Windows 10. Click “Network and Internet”, then “Network
and Sharing Center”. Next, click on your used connections devices. This is commonly called Ethernet but the name
can differ. Click on Properties in the general tab of
the network device status and scroll down to find Internet Protocol Version 6 (TCP/IPv6). Double click it. Check “Use the following DNS server addresses”
Set the Preferred and Alternative DNS servers as shown here. Check Validate settings upon exit. Click OK twice. Click Close. As a last resort, you can also try unchecking
Internet Protocol Version 6 (TCP/IPv6) entirely. RESET API TOKEN You can try to reset your API token, but please
note that doing this will require you to update all of your Streamlabs Widget URLs. First remove all widgets from Streamlabs OBS,
or other streaming software, by going to My Account, API settings. From here, click the API tokens tab, then
refresh. Re-add your new widget links back into Streamlabs
OBS editor. Run a test alert to see if this worked! REACH OUT FOR HELP] If all else fails, Streamlabs has a support
staff that wants to help. Reach out to us on twitter or our Discord
channel to get in touch with a team member who can help. Be sure to download Streamlabs OBS by visiting
Streamlabs.com and hop into server at Discord.gg/stream for live community support. Check out the links in the description below.

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99 Comments

  • Reply Bae Luna February 13, 2019 at 5:38 pm

    why cant i see follows on alertbox? like i want to change the sound but i cant find it…

  • Reply Alexiko February 16, 2019 at 5:31 pm

    Not Helpful for me.

  • Reply therickor February 17, 2019 at 8:56 pm

    they would help me the alert box does not work

  • Reply Moses E February 19, 2019 at 1:31 am

    When I test my follow it works but when I'm live and someone follows the alert never goes off. Any ideas?

  • Reply COMEDY Supers February 20, 2019 at 8:27 am

    my stream labs doesnt open

  • Reply MIPIX 2008 February 21, 2019 at 10:11 pm

    Hi i have trouble to dowland My videos plz help

  • Reply VX nisi February 22, 2019 at 10:41 am

    Why can't I find literally anything about Alert Sounds not working? Alert images pop up on test and on stream but the sound does not. It happened suddenly for no reason and nothing has been done on my end except just turning off my computer. When I go to turn it back on and start stream my alerts show up the sound doesn't. And I've tried everything, you can't even find hardly anything about this online, it's so lame man. One second it works, the next, nothing. Total bs.

  • Reply Baldoxxx4000 February 24, 2019 at 3:27 pm

    just black, pure black

  • Reply ercipollahouse February 24, 2019 at 6:20 pm

    I actually merged my YouTube account with Twitch. Then, when i un-merged it, all my alerts went back to default god damn it. How can I solve this situation ?

  • Reply Ninja Gamer February 26, 2019 at 3:52 pm

    Steam labs is not opening

  • Reply SilverLake Sinemas March 2, 2019 at 12:01 am

    My widgets don’t appear under under existing sources! How do I fix this?? I’m trying to get my follower goal up and going. I designed it and everything but when I pull it up in the editor for my live stream in SLOBS it doesn’t appear under existing sources. When I move forward without clicking and existing source (which I can’t do) it registers as nothing and places a blank box in my editor. I did everything this video told me to do and still nothing. Please please help.

  • Reply bobbitt March 2, 2019 at 4:44 am

    alert duration has to be longer than 2 seconds??

  • Reply senjecko March 2, 2019 at 9:40 pm

    Nope, doesn't work at all. completely broken on windows 7

  • Reply Twerk Heaven March 2, 2019 at 10:13 pm

    My alerts work when I test them. But not when someone actually uses it, what do I do about that?

  • Reply Bored Brad March 3, 2019 at 5:40 am

    Test alerts work, but the real ones don't. Any way to fix this particular issue?

  • Reply DaSTRAYxDEGT March 3, 2019 at 9:16 pm

    The problem im having is, my test alerts work fine. But when somone actually subs, it does nothing. Ive cleared the cache, ive removed & re added the browser source, ive reset my token, & my account constantly unlinks & relinks everytime I open stream labs. Ive also removed all variations, seems nothing helps. Is there any solution to this issue? ( Ive also noticed you've deleted several of my comments regarding this issue ) Not sure what that's about.

  • Reply Careless Gaming March 3, 2019 at 10:23 pm

    it doesnt show my newest subs from the dashboard

  • Reply acen March 5, 2019 at 2:17 am

    chickens!!!

  • Reply Gamer TBG March 6, 2019 at 11:48 am

    why is not work on laptop

  • Reply Dreamer Deep Ace March 8, 2019 at 3:48 am

    alerts aren't working on android
    make a video on that one

  • Reply Bassem ! March 9, 2019 at 10:31 pm

    and in ios how i can do

  • Reply andrufb March 11, 2019 at 3:13 pm

    Thank you!

  • Reply LamboSlays March 13, 2019 at 12:33 pm

    The audio won't pop up when I get a sub or dono in my headset or for the stream and idk what to do 😥

  • Reply Mihai Andrei Ion March 13, 2019 at 4:39 pm

    Hi I am having issues with obs stream labs.When I try to change anything regarding my alert box mesages,or images it says that I cannot save,somwthing went wrong.Pls help

  • Reply Shinobi March 14, 2019 at 8:41 am

    What is null error?

  • Reply Aviator March 16, 2019 at 12:49 am

    The Problem is I figured out ish but when someone subs to me or donates, it puts the alert on my pending approval page, how do I disable this to show it right away without approving it???

  • Reply Ghast Zakian March 16, 2019 at 3:50 am

    still not working

  • Reply SPS_Mikegamez March 20, 2019 at 2:25 pm

    I get stuck on the screen where it says " Gathering Information about your pc And the slobs client never loads and i really want to use streamlabs but i get get past those two screens Please help!

  • Reply Operation Trolling March 24, 2019 at 3:20 pm

    Streamlabs: Download This. Download That. Also, Download This. Why do you have to make so much files.

  • Reply Abhishek Is Live March 26, 2019 at 6:30 pm

    I did every thing as shown in the video but not fixed test alerts are working but real time alerts are not working help?

  • Reply Purpatastic March 27, 2019 at 10:53 am

    how do i re add my widget link after i refresh my API????

  • Reply Abhishek Is Live March 27, 2019 at 5:24 pm

    I did every this which shown in a video and in comments but not workinh please help ? I m going to cry now and so angry why is this not wprking

  • Reply Peterson's Art & Games March 28, 2019 at 10:22 am

    You ruined…

  • Reply Edga March 28, 2019 at 2:19 pm

    Streamlabs Alert Box tests work but actual alerts do not show during live stream.

  • Reply Savana Sushi April 7, 2019 at 2:26 am

    thank youuuuuuuuuuuuuuuuuuuuuuuu 4:16

  • Reply Brickfield Beats April 9, 2019 at 11:15 pm

    I had some people join my mixer stream and were chatting and I didn't even know because there are no notifications for chat….

  • Reply EJMC GAMING April 11, 2019 at 12:51 am

    I can't uninstall my streamlabs obs pleas help if i try to uninstall it will say "his app has been blocked your protection"

  • Reply Q Games April 16, 2019 at 5:36 pm

    i want to use it but i need to accept the fact that they can manage my youtube videos, i dont know if i could trust this……pls help

  • Reply DyDy April 19, 2019 at 4:17 am

    why are the widgets not appearing on my mobile Live Stream?

  • Reply Beyaj April 19, 2019 at 2:14 pm

    My cloud bot doesn’t notify me of subscribers, anyone got any ideas?

  • Reply SLS_Roonz April 21, 2019 at 1:12 pm

    i use regular obs lol

  • Reply Radiant Hero April 22, 2019 at 1:57 am

    im using an elgato so how can i fix it?

  • Reply Moodycow April 22, 2019 at 8:06 pm

    each time I try to setup new the Follower Goal from the widgets, it does not save the settings … annoying, anyone can explain please? before it was working fine ….

  • Reply Nero Yagi April 28, 2019 at 2:06 am

    does anyone here know how to disconnect a primary link

  • Reply AlphaGX April 28, 2019 at 3:46 am

    it says sorry you cannot change your paypal email at this moment. try again later

  • Reply GeneralOof May 4, 2019 at 12:56 am

    I'm hearing the sound when I test my widgets, but the pictures will not show up. It is just black.

  • Reply Vennerplays May 4, 2019 at 7:18 pm

    I LOVE YOU

  • Reply ijordan May 6, 2019 at 5:55 am

    Can you tell me how to do it if your streaming from the mobile

  • Reply nvsbl2 May 7, 2019 at 2:20 pm

    I shouldn't have to add an app or download to ask how to fix alerts

  • Reply nvsbl2 May 7, 2019 at 2:20 pm

    I shouldn't have to add an app or download to ask how to fix alerts

  • Reply Royal Gaming May 8, 2019 at 1:45 pm

    The test one is working not the real one please help…this is so irritating…my subscribers are not happy… I'll move to obs if this happens again

  • Reply DiamerladGamer May 10, 2019 at 8:03 pm

    I have a problem with the audio, it's just repeating whenever there is alert and the gif is breaking… any way to fix this?

  • Reply Free DeLaHoya May 11, 2019 at 10:51 am

    if i stream asnd look on my live stream on YouTube face cam is black screen is black…. soo anoying FIX THIS!!!!

  • Reply LMG Gamerz X May 15, 2019 at 6:20 am

    hey streamlabs i have a problem i downloded streamlabs but not opening please help

  • Reply Daddy Gamers May 17, 2019 at 6:53 am

    fix it for facebook. my widget I do all on this video nothing change, the sound notif widget work but unlucky, there is no animate gift and text, only sound. so I cant read them.

  • Reply GothLoliOVA May 17, 2019 at 1:41 pm

    stream labs not letting me merge twitch its stupid

  • Reply J Cole May 25, 2019 at 1:07 pm

    Anyone having a problem with alert box not showing you followers or subscribers just uninstall alert box and add it again.

  • Reply kikikatme May 25, 2019 at 11:17 pm

    FIGURED IT OUT FINALLY Have Alert Box added as a source.

  • Reply Memes May 28, 2019 at 8:32 pm

    Streamlabs pls tell me how to stream on twitch on iso because every time I try it say stream to null

  • Reply dantoraL May 31, 2019 at 6:14 am

    God carai

  • Reply Blueberry The Dog June 5, 2019 at 8:21 pm

    resetting the api made the sound go away so now it doesnt do anything whatsoever

  • Reply IcyGamer June 8, 2019 at 3:49 am

    my alerts do show up in my recent events but i need to either press accept or decline and when i press accept they show up but if i dont press accept they dont show up automatically pls help

  • Reply Anonymimus June 9, 2019 at 9:51 am

    My alert boxes won't vanish after ten seconds even though I've set alert duration to ten (seconds?). So what happens is that they will stay for ever. Also I couldn't find a way to manually make them stop while streaming.
    EDIT: Oh, and whenever I test them, they sometimes start to use an entirely different animation for some reason. I'm using Version 0.15.1 and am talking about Twitch alerts.

  • Reply Sam L June 14, 2019 at 8:15 pm

    I'm still getting Anonymous alert messages on my stream. I would press Test Follow and it'd say, "anonymous has followed" I did exactly what the video told me to do.

  • Reply LargeSallama June 16, 2019 at 11:40 am

    Do You Can Show Black Screen Problem Salvage i have blackscreen

  • Reply Ally June 17, 2019 at 7:59 pm

    my alerts won't overlay with the game i have in the background. help?

  • Reply EXODOIS June 18, 2019 at 7:08 am

    I have streamlabs on app and i cant log in i select an acciunt but it puts me back in the log in

  • Reply E De June 19, 2019 at 5:30 pm

    streamlabs is broken. can't stream on Dlive, youtube, twitch or any other site i try. have to reload streams 5 times before they work,if they even work at all. i'm streaming for over 5 minutes already and the site still says " stream starting". this all starrted since the last update. I'm sick of not being able to stream with streamlabs

  • Reply Bazo0ka June 21, 2019 at 4:54 pm

    Why when I lunch there is a green screen?

  • Reply Gassed Juggernaut June 22, 2019 at 4:26 pm

    i click on the dashboard but it keeps showing a message asking me to set up my paypal for donations and i cant click out

  • Reply CheeseBlanket78 June 24, 2019 at 8:05 pm

    I got 403

  • Reply Myth Wxndxr June 25, 2019 at 7:35 pm

    It says no such brodcasts found but I'm the kne trying to brodcasts😪

  • Reply Rings The Of Lord June 27, 2019 at 7:42 am

    I can't hear, I can't see the donations…

  • Reply SHAUN CAMPBELL9 June 30, 2019 at 5:09 am

    This is great !! I am so jazz'd All the best
    Shaun of NYC

  • Reply Hashtag Robs July 1, 2019 at 3:23 pm

    Guys try turning off Hardware acceleration in the advanced settings on Streamlabs obs
    and then restart it it solves problems like chat not showing up and alerts not showing up! :3

  • Reply ES Trunks July 1, 2019 at 5:24 pm

    Someone said they sent $10 to my stream and showed proof on it and it didnt show and I didnt get the money

  • Reply Frances Eroja July 6, 2019 at 8:28 am

    Hey i'm using streamlabs obs but it doesn't have any "Interact" option like OBS Studio please update the app :/

  • Reply Hesmart July 6, 2019 at 8:09 pm

    Only "donation test" is appearing to me

  • Reply Илья Коньков July 7, 2019 at 2:07 pm

    I tried different settings in the alert box and when using test alerts they interrupt each other. How to make one alert not interrupt another, one kind of alert not interrupt another kind of alert, so that they appear in the order of the queue?

  • Reply OND Fun July 10, 2019 at 2:05 pm

    I can't get my pc screen on the canvas, can someone help? Plz?

  • Reply archimedes yaoto July 11, 2019 at 6:29 pm

    Cant work in facebook live i use facebook live

  • Reply Kareem Ochoa July 12, 2019 at 5:01 am

    I did all the troubleshoot from the video and this did not fix the issue at all. The alerts are only visible y I hit the test button on streamabs but nothing works on the actual stream

  • Reply archimedes yaoto July 14, 2019 at 1:30 pm

    not working to me bro anyong help me only donation itswork

  • Reply Miro July 17, 2019 at 6:52 pm

    anybody's chat box not work on the side when streaming i have too use popout chat from twitch

  • Reply LWR July 20, 2019 at 12:21 pm

    My overlay isn't updating. For example someone cheered more bits than someone else, and the overlay still says the last person, 2 days later. I had to take my overlay off entirely. Anyone know a fix?

  • Reply Erqin July 22, 2019 at 5:09 am

    So my display is like stretched and it looks bad and it has the plan marks on the sides can anyone help me please

  • Reply braydon76 July 22, 2019 at 8:16 am

    i cant hear my alert sounds at ALL, ive reset the alerts and turned it up but no sound still, can anyone help?

  • Reply David Fallows July 22, 2019 at 11:24 pm

    I'm another whose alert sounds have just stopped suddenly…

  • Reply MariJane DePalma July 23, 2019 at 4:26 am

    How do I get it to link properly to dlive and botify followers I have gone live? It doesnt do this and I am not getting notified of followers either.

  • Reply Grifdog96 July 23, 2019 at 11:30 am

    Please can somone help me, my head is going to explode,
    Ive gotten my gif to work fine but when it asks for the sound file (i have it downloaded) it wants some image url but where do i get that?
    Ive uploaded it to my google drive and it didnt work, ive tried bothe mp3 and ogg idk wtf im supposed to be doing here but this is hella frustrating
    Thank you ahead of time 🙂

  • Reply David Ventas July 26, 2019 at 3:59 pm

    alerts has no sound now wtf

  • Reply Mr. PsYcHo July 27, 2019 at 8:06 pm

    my test and live notifications still do not work did everything in this video getting annoyed.

  • Reply CNTLIVE July 27, 2019 at 8:32 pm

    Hi every time when I shutdown my streamlabs studio, when I return I turn on the computer, I lost all the previous scenes, I have to rebuild, please help me bros

  • Reply ChappyOnPoint July 28, 2019 at 5:45 pm

    If i test the donation alert it will pop-up and be there for ever.
    And its litterally ONLY for the donation test
    Anyfix PLEASE!

  • Reply ZeusMods August 1, 2019 at 8:56 pm

    My song plays but my .gif doesnt show up only the preset widget theme. How to let my custom gif show up?

  • Reply TRIEKO August 2, 2019 at 3:43 am

    It say could not obtain your default/persistent broadcast. Can someone help?

  • Reply Alix van Durand August 6, 2019 at 11:44 pm

    What I'm having an issue with is hearing the alerts myself, as the streamer I can't hear the alerts if they're only playing on my stream since I'm not watching or listening to it as I'm doing it lol anyone have any ideas how to get this to work so I can hear the alerts as they happen?

  • Reply Novirok August 11, 2019 at 10:44 pm

    When alert should pop out it does not when i go to setting for alert box the thing where it should show up is just black

  • Reply prosperation August 14, 2019 at 11:28 am

    How do I add stream labs back to twitch

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